Terms and Conditions

Red Hand Sign Supplies (Pty) Ltd (registration 2002/021410/07, VAT 4530207713) of 17 Arbeid Street, Unit 13 Acacia Park, Strijdom Park, 2194, South Africa (“Red Hand”, “we”, “us”). We are the authorised distributor of Vista System modular signage in Sub-Saharan Africa and supply signs and sign parts to sign makers, architects, contractors and businesses.

We sell business to business. We do not run an online shop: every order starts with a written quote, and you pay against that quote or the invoice that follows it.

• A quote is valid for 30 days from the date of issue, or until the expiry date it shows. After that, prices may be revised.
• Prices are in South African Rand (ZAR). Each quote shows the amount excluding VAT, the VAT at 15%, and the total including VAT.
• Delivery, installation and artwork are shown as separate lines on the quote when they apply.
• All dimensions are in millimetres. Quotes are subject to errors and omissions (E&OE).

You can accept a quote online through the link we send you, in writing, or verbally as recorded by us. Accepting a quote places an order for us to manufacture the items as specified. Where you need to issue a purchase order, we schedule production once we have received it.

The person who accepts a quote confirms that they are authorised to do so for the business named on it, and agrees to these terms and to our Privacy Policy, including our keeping the project records for future reorders.

Most signs are made to your approved specification and artwork. Please check sizes, wording and finishes before you accept: changes after acceptance may change the price and the lead time. See the Refund and Cancellation Policy for what happens if you cancel or change an order, including the 50% charge once materials have been cut to size.

Each quote and invoice states how it is to be paid:

• Prepaid customers pay in full before production and dispatch. Production starts once we have your approval and proof of payment (or a confirmed online payment).
• Account customers pay within 30 days of the invoice date, up to their approved credit limit. Accounts are opened on application and at our discretion.

You can pay by EFT to the bank account on the invoice, or online by card (Visa, Mastercard), Pay by Bank or Capitec Pay through our payment provider, Peach Payments. We do not add a surcharge for paying by card. Card payments are accepted up to R100 000 per transaction; larger amounts can be paid by EFT, Pay by Bank or Capitec Pay. We never see or store your card details; Peach Payments processes them on its secure checkout.

Amounts unpaid after the due date may attract interest at the prime lending rate plus 2% per year, and we may suspend further supply until the account is up to date.

Goods remain the property of Red Hand until they are paid for in full. Risk passes to you when you or your courier collect the goods, or when we deliver them. Delivery and collection are covered in the Delivery Policy.

Our usual lead time is 5 to 10 working days from approval (and payment, for prepaid orders); larger projects can take longer, and your quote gives the lead time for your order. Lead times are estimates given in good faith. We are not liable for delays beyond our reasonable control, such as supplier delays, load-shedding, strikes or transport disruption.

• Report transit damage or shortages within 2 business days of receiving the goods.
• Report visible defects within 7 days of receiving the goods.
• Where goods are defective or don't match the approved specification because of our error, we will repair or replace them. Our liability is limited to that repair or replacement, or a refund of the price of the affected item.
• We are not liable for indirect or consequential loss, such as loss of profit or installation costs.

Your rights under the Consumer Protection Act, where it applies to you, are not affected.

You confirm that you have the right to use any artwork, logos and wording you send us. Drawings, schedules and designs we prepare remain ours until the related order is paid for.

We handle your personal information as set out in our Privacy Policy.

• These terms are governed by the law of the Republic of South Africa. You consent to the jurisdiction of the Magistrate's Court, Johannesburg, under section 45 of the Magistrates' Courts Act, even where the amount in dispute exceeds that court's usual limit.
• If any part of these terms is found unenforceable, the rest still applies.
• We may update these terms. The version that applies to an order is the one in force when you accepted the quote.
• Notices to us go to sales@redhand.co.za or our address above.